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    Delivery & Payments

    At FLORANS, we take care that the ordering and delivery are as easy as possible to keep the joy of giving and receiving flowers. We also recognize the importance of a seamless payment experience. That’s why each process is tailored, to cater to your needs and preferences, ensuring every interaction with us is as delightful as the flowers we deliver.

    Delivery in Edmonton, Canada

    Based in Edmonton at 5530 Calgary Trail NW, we are proud to offer our flower delivery services not only in all the areas of the city but also in the neighboring ones. Our mission is to deliver your floral gifts on time and with care.

    Same Day & Timed Deliveries 

    Need flowers delivered today? Our same-day delivery option ensures your last-minute surprises are handled with care. Moreover, we offer specific time slot deliveries, accommodating your unique needs.

    Our delivery service operates 24/7 upon request. Whether it’s an early morning surprise or a late-night gesture, we are ready to deliver at any hour. This commitment sets us apart and ensures that we are always there when you need us.

    Orders for same-day delivery are accepted until 6:00 p.m.

    Orders for same-day delivery on Sunday are accepted until 4:00 p.m.

    Before sending the bouquet, we contact the recipient to confirm the address. However, if the recipient does not respond, we deliver the bouquet to the address provided by the customer within the specified time frame.

    Delivery Rates and Hours

    Delivery within Edmonton starts at $15 (the exact cost will be calculated based on the specific location). Standard delivery is available between 10:00 AM and 8:00 PM. For deliveries outside these hours, or if you require a specific delivery time, an additional charge of $20 will apply, in addition to the location-based delivery fee.

    Complimentary delivery is offered for bouquet orders of $200 or more, between 10:00 AM and 8:00 PM. For deliveries starting at $15 and for free delivery, customers can choose a delivery window between 10:00 AM and 1:00 PM or between 4:00 PM and 8:00 PM.

    The PERSONAL TOUCH DELIVERY service is available only within Edmonton.

    Weather-Adaptive Packaging

    In rain or shine, we ensure your flowers are protected. Rainy days call for cellophane wraps, while colder weather sees us using craft paper to protect the blooms from freezing, ensuring they stay fresh and vibrant.

    Payment Options and Policies

    We offer various payment options to suit your convenience. While we currently don’t accept card payments upon delivery, our in-store debit machine facilitates easy transactions. We also accept: 

    • cash upon delivery (with a prior deposit)
    • e-transfers
    • credit/debit cards
    • PayPal

    Handling Payment Issues

    Should you encounter any issues with your payment, our friendly staff is always on hand to assist you, whether it’s in person or over the phone.

    Returns & Refunds 

    FLORANS prioritizes the freshness and quality of all flowers presented in our store – it’s a promise we make to you. Due to the unique nature of our business, regular returns and refunds are not accepted. However, your satisfaction is paramount to us. We encourage you to reach out to us in case you do not feel satisfied. We will carefully review each case, considering refunds or returns where appropriate. Your positive experience matters to us!

    All taxes are applied separately from the prices of our bouquets, gifts, and delivery fees, ensuring clarity and transparency in every transaction.

    At FLORANS, every step from selecting your perfect bouquet to having it delivered to your doorstep is infused with care and attention to detail. Our flexible delivery and payment options are designed to provide convenience and peace of mind, so you can focus on enjoying the beautiful moments that our flowers bring. Reach out to us through various channels like Instagram, Facebook, WhatsApp, email, or a simple phone call, and let us handle the rest.

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